WARRANTY & SUPPORT
HOW OUR WARRANTY WORKS
Every product we sell carries its own warranty term. The term, what it covers, what it excludes and who honours it are stated on the product page. There is no single blanket number.
WARRANTY BY PRODUCT TYPE
| Product type | Term | What it covers | Not covered | Honoured by |
|---|---|---|---|---|
| Strength machines | 5 years | Frame and moving parts against manufacturing defects | Upholstery wear, misuse, unauthorised modification | AIS |
| Rubber dumbbells | 1 year replacement | Replacement of a defective dumbbell | Stickers | AIS |
Terms for other product types are listed on each product page as they are confirmed.
AS STATED ON PRODUCT PAGES NOW
| Product group | Term | What it covers | Not covered | Honoured by | Products |
|---|---|---|---|---|---|
| Dumbbells | 1 year replacement | Replacement of a defective dumbbell | Stickers | AIS | 1 |
| Machines | 5 years | Frame and moving parts against manufacturing defects | — | AIS | 62 |
HOW TO RAISE A CLAIM
- 01
Who to contact
Use the claim form below, or WhatsApp us with your order or invoice number.
- 02
What to send
The order or invoice number, the product, a short description of the issue and two or three photos.
- 03
What happens next
You get a claim reference immediately. We review the photos, ask for more information if needed, and tell you whether the claim is covered and what we will do.